SHOULDERMAXX
Support
We're here to help. Most issues are resolved within 24 hours.
Common Issues
How do I restore my purchase?
Open ShoulderMaxx → go to Profile tab → tap "Restore Purchase" at the bottom. Make sure you are signed into the same Apple ID you used to purchase. If this doesn't work, email us and we'll help.
My scan isn't working — what should I do?
For the best scan results: remove your shirt, stand in good lighting (near a window), face the camera directly, and make sure your shoulders fill most of the frame. If you're still having issues, try restarting the app and scanning again.
The scan result doesn't look right
Our AI analysis is an estimate based on visual inference from a single photo. Results are most accurate when the photo is well-lit, front-facing, and taken at arm's length. Scores are designed to track relative progress over time rather than provide absolute measurements.
How do I cancel my subscription?
Go to your iPhone Settings → tap your name at the top → Subscriptions → ShoulderMaxx → Cancel Subscription. Your access continues until the end of the current billing period. We do not offer partial refunds for unused time.
How do I request a refund?
Refunds are handled by Apple. Visit
reportaproblem.apple.com, sign in with your Apple ID, find the ShoulderMaxx charge and request a refund. You can also contact us at shouldermaxx@gmail.com and we'll do our best to help.
I forgot to scan during onboarding — can I scan later?
Yes. After subscribing, go to the Analysis tab or Routine tab and tap "Take First Scan." Your plan will be updated based on your scan results.
How often should I rescan?
We recommend rescanning once per week. The app will remind you when your next scan is due with a countdown timer on the Home screen. Weekly scans allow you to track progress and update your workout plan as you improve.
Can I use ShoulderMaxx at home without gym equipment?
Yes. During onboarding, select "Home" as your training location and the app will only show bodyweight and resistance band exercises that don't require gym equipment.
How do I delete my data?
Most of your data is stored locally on your device. Deleting the app removes all local data permanently. For any account-related data, email us at
shouldermaxx@gmail.com with "Delete My Data" in the subject line and we will process your request within 7 days.
The app is crashing or not loading
Try these steps: 1) Force close the app and reopen it. 2) Check for app updates in the App Store. 3) Restart your iPhone. 4) If the issue persists, uninstall and reinstall the app (note: this will delete your local data). Email us if none of these work.
Contact Us
Still need help? Email us at shouldermaxx@gmail.com and describe your issue in detail. Include your iPhone model and iOS version if relevant.
We read every email and respond within 24 hours.